Applies to: Core, Advanced, Enterprise
Quote & Cut saves the customer’s original DXF files with the order.
These are the files uploaded by the customer before the quote was calculated.
Where to find original DXFs #
Open the WooCommerce order:
WooCommerce → Orders → Open Order
Find the Quote & Cut Files box.
Look for the section called:
Original DXFs
Each file has a download button.
File names #
Quote & Cut uses the customer’s uploaded part file names where possible.
File names are sanitised for safe storage and download.
Why original DXFs are important #
Original DXFs are useful for:
- Production review.
- Checking customer geometry.
- Troubleshooting quote issues.
- Comparing uploaded files with generated nesting files.
- Reprocessing a job manually if needed.
- Customer support.
Original DXFs vs generated DXFs #
Original DXFs are the files uploaded by the customer.
Generated DXFs are files created from the nesting result.
Use original DXFs when you need to see what the customer submitted.
Use generated DXFs when you need the nested output created by Quote & Cut.
Protected downloads #
Quote & Cut order file downloads are protected.
Use the download buttons inside the WooCommerce order screen rather than copying file paths manually.
If an original DXF is missing #
Check:
- The order contains a Quote & Cut job.
- The customer uploaded a DXF before calculating.
- The job was added to cart from the completed quote.
- The order was completed through WooCommerce checkout.
- Files have not been deleted from the server.
- The upload folder has not been cleaned manually.
- File permissions allow WordPress to access the stored file.
Good production practice #
Before cutting, open the original DXF if you need to check:
- Geometry.
- Dimensions.
- Holes and internal cut-outs.
- Part naming.
- Customer intent.
- Whether a folding drawing or notes match the part.
Always use your normal production checking process before cutting.
Continue to: Downloading Generated Nesting Files.
